Water billing + accounts

Open or make changes to a water account, sign up for online billing, request a water certificate, and view bill payment options.

Account changes and fees:

To initiate a water/sewer account in the City of Quinte West, please complete the following application form. 

Please note that if your property is being occupied by a tenant who is responsible for the water/sewer bill, separate applications must be completed by both the owner and the tenant. 

Click here to sign up for a new account

Please email us at waterbilling@quintewest.ca or call us at 613-392-2841 ext. 4909 if you have questions or need assistance

*Fees apply for new account setup. See below for details. 

If you need to change your billing address, please complete the following application form. 

Please note that by completing this form, you are authorizing the municipality of Quinte West to change your mailing address on all active City accounts, including:

  • Tax Roll
  • Utility Accounts
  • Dog Licence

Any accounts which should not be included must be specified in the application form. 

Click here to change the address

If you are a property owner and have sold or rented your property, or are a tenant who is moving out of your current residence, please complete the following form to close your account

Click here to close an account

Water certificates provide information regarding outstanding balances on water accounts. They are often requested during the sale or purchase of a property. The cost is $25.00 per certificate.

Click here to request water certificate

Note that certificates do not include the account balance after the final meter read. Verbal water account confirmation of all certificates is provided for three months from the date of the issue. After that time, another certificate must be requested. To pre-pay for certificates, contact 613-392-2841 ext 4909 or waterbilling@quintewest.ca

Service TypeFee
Change in occupancy (new account set up)$12
Water certificate$25
Statement of account$10

Receiving your bill:

Residential water and/or sewer accounts for all service areas billed every sixty (60) days. Commercial water and/or sewer accounts are billed every thirty (30) days, and bulk water accounts are billed thirty (30) days. You can opt-out of paper billing by signing up for eBilling. With this option, account holders receive an email notification and a PDF copy of their water and/or sewer bill. 

If you ever decide to withdraw from eBilling, simply email your request to waterbilling@quintewest.ca or contact 613-392-2841 ext. 4909. Please note it is the customer’s responsibility to complete the following enrollment form if there is a change to the email address where the water/sewer bill is being sent and notify the Water Billing Clerk if the bill has not been received. Customers using the eBilling service are subject to standard late fees if applicable. We also suggest adding waterbilling@quintewest.ca to your email’s safe list/contact list to ensure eBills are sent directly to your inbox. 

Click here to sign up for online billing

Payment methods and collection:

For questions about your account, call us Monday to Friday, 8:30 am to 4:30 pm at 613-392-2841 ext. 4909. You can email us at any time at waterbilling@quintewest.ca.

When paying online or by phone through your bank, we recommend paying at least three business days before the due date. Most banks can schedule payments ahead of time. 

The payee’s name can vary depending on the bank. The most common are “Quinte West Water,” “Quinte West Waterworks,” and “Quinte West Utilities.” 

Use your 9-digit or 11-digit water account number as the account number. Do not leave any spaces or decimal points between the numbers. Contact your bank for assistance. 

Using this plan, we automatically withdraw the amount of your water bill from your bank account on the due date indicated on the invoice.

Click here to fill out online application form

Click here to download application form

Submit completed forms and void cheque:

City of Quinte West
7 Creswell Dr.
PO Box 490
Trenton, ON  K8V 5R6

To cancel a pre-authorized payment or change your banking information, please notify the City of Quinte West in writing to the address listed above a financial institution’s changes, branch, or account. If you are changing ownership or payment method and need to cancel these pre-authorized payment arrangements, you must notify within 21 days. 

Write your water account number on the cheque (payable to the City of Quinte West), and include the bottom portion of your invoice and send to:

City of Quinte West
7 Creswell Dr.
PO Box 490
Trenton, ON  K8V 5R6

Include a self-addressed, stamped envelope if you would like a receipt. Do not send cash.

During business hours: visit the revenue services counter at city hall or the customer service counter at the Frankford municipal office. Cash, cheque and debit are accepted. Please bring your entire bill with you. 

After hours: drop off payment in the secure deposit box outside the city hall or the Frankford municipal office. Only cheques payable to the City of Quinte West are accepted. Please do not use cash. Other tips if paying by this method:

  • Write your account number on the back of the cheque.
  • Include the payment stub from your bill
  • Include a self-addressed, stamped envelope if you would like a receipt. 

Rates and service fees:

Quinte West Service Area (Residential / Commercial)2020 Fee2021 Fee
Water (per cubic metre)$ 1.26$ 1.29
Sewer / Wastewater (per cubic metre)$ 1.60$ 1.80 
Water (per 100 cubic feet)$ 3.57$ 3.65 
Sewer / Wastewater  (per 100 cubic feet)$ 4.53$ 5.10
Water Monthly Base Charge (Based on a ⅝” and ¾” meter)$ 22$ 23
Sewer / Wastewater Monthly Base Charge (Based on a ⅝” and ¾” meter)$ 35$ 36
Tenant Deposits (residential water only)$ 125$ 125
Tenant Deposits (residential water/sewer)$ 250$ 250

*Note: 

  • Deposits are charged on the first bill, and kept on file until the customer closes the account. Deposits are then applied to the final bill and, if applicable, the surplus is returned to the tenant without interest. 
  • Base charges for commercial accounts will be adjusted by the applicable monthly base change factor. These factors can be found in City Bylaw 17-133.
Young’s Cove / Prince Edward Estates (Residential)2020 Fee2021 Fee
Water (per cubic metre)$ 1.26 $ 1.29
Sewer / Wastewater (per cubic metre)$ 1.60 $ 1.80
Water Monthly Base Charge (Based on a ⅝” and ¾” meter)$ 22$ 23
Sewer / Wastewater Monthly Base Charge (Based on a ⅝” and ¾” meter)$ 91$ 91
Tenant Deposits (residential water only)$ 125$ 125
Tenant Deposits (residential water/sewer)$ 250$ 250

*Note: Deposits are charged on the first bill, and kept on file until the customer closes the account. Deposits are then applied to the final bill and, if applicable, the surplus is returned to the tenant without interest.

The City of Quinte West has three bulk water stations available for bulk haulers. bulk hauler / septage disposal customers must sign-up at the customer service desk, the second floor of city hall and obtain a key/card. The bulk water stations are located at: 

  • Trenton – 20 Chester Rd., Trenton ON
  • Frankford / Batawa – 65 Parry Dr., Batawa, ON
  • Bayside – 1 Aikins Rd., Quinte West ON
 2021 Fee

Key/Card Deposit (one-time fee)

Note: Deposits are charged on the first bill and refunded when the customer returns the key/card.

$ 100
Bulk water monthly base charge$ 23
Bulk water (per 1000 gallons)$ 10.22
Bulk septage monthly base charge$   36
Bulk septage disposal (cubic meter)$   41

The City of Quinte West has two coin-operated bulk water stations available for residents. 

  • Trenton – 20 Chester Rd., Trenton ON
  • Frankford / Batawa – 65 Parry Dr., Batawa ON

Note that the dispensing units have one-inch camlock connections. A one-inch connection hose is required with a one-inch female camlock connector. Due to public health concerns, customers must provide their hose to obtain water from the coin-operated bulk water stations.

Dispensing Unites 

 2021 Fee

Bulk water (per 1000 litres) 

Note: minimum of $1.00 to start fill. Coin-operated stations accept toonies ($2), loonies ($1) and quarters ($0.25). 

$ 2.70
 2021 Fee
Contractor’s residential flat rate (per month)$ 25
Water main tap and inspection fee for ¾” or 1” service $ 250
Water main tap and inspection fee for 1½” to 2” service  $ 250
Water main tap and inspection fee for 4” to 12” service $ 500
Inspection only$ 25

Supply and installation of a standard meter (⅝” or ¾”) 

*Note: Meter remains the property of the City

$ 250

Supply and installation of all other meters (cost to purchase by the City plus cost of installation)

*Note: Meter remains the property of the City

TBD
Reconnection after the cut-off for non-payment$ 20
Turn the water off/on for repairs (per trip)$ 30
Turn the water off/on for repairs (overtime rate within three hours)$ 100
Turn the water off/on to winterize (per trip)$ 30
Turn the water off/on to winterize (overtime rate)$ 100
Turn the water off/on for demolition No charge
Change frozen/broken water meter during regular hours (including new meter and account information change)$ 220
Change frozen/defective water meter during overtime hours (including new meter and account information change)$ 280
New account initiation (charged to the new customer)$ 12
Revert from tenant to existing ownerNo charge

For a full list of utility service fees, view the fees and charges bylaw.

High water bill adjustment:

The high water bill adjustment policy provides financial relief to residential customers with an abnormally high water bill. These bills occur when a property has plumbing leaks in toilets, faucets and/or fixtures. Before we can make adjustments to the account, we recommend checking your inside meter to see if the dial is continually turning, as this will turn with a constant flow of water. You can also test for leaks using tablets that are available by picking them up from the revenue services counter located on the first floor of city hall or Frankford municipal office. 

If a leak is confirmed, eligible residents can have one adjustment to one bill per calendar year on a residential account. Modifications will be applied to one invoice only. 

In accordance with our water/sewer policy:

  • Unaccountably large variances in consumption are reviewed by municipal staff and may result in the meter being re-read and or a letter being sent to the customer advising of a possible leak/broken meter.
  • The municipality may allow for one adjustment to one bill per calendar year on a residential account for an eligible leak.
  • For adjustment requests to be considered, customers must submit the following before the bill’s due date is indicated.
    • Receipts for repair if applicable
    • A written request for adjustment
    • Any other documents requested by municipal staff.

For questions, call us Monday to Friday, 8 a.m. to 4:30 p.m. at 613-392-2841 ext. 4909. You can email us at any time at waterbilling@quintewest.ca.

Last Updated: 4 months ago

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