We’re a dedicated team who apply leadership, skill and integrity in providing needed and valued services that help build the best quality of life possible for all of our citizens. Visit our corporate directory for contact information.
To provide excellent municipal services and leadership, we work together to make Quinte West a great place to live, work and play.
A healthy, vibrant community where generations grow and prosper.
The chief administrative officer (CAO) oversees all departments and advises the city council. Each department is lead by a director, who oversees several divisions.
Office of the Chief Administrative Officer
The CAO holds the senior position within the city’s administrative structure. As the administrative lead of the municipality, the CAO performs the duties and functions and exercises the powers assigned by the Municipal Act and other enactments, as well as those assigned by council. This position leads the corporate management team and is the key advisor to council and informs council on the operation and affairs of the municipality. Leading a talented team of staff, this position guides and inspires a dedicated workforce in their efficient delivery of municipal services to the city’s residents and businesses. The CAO is a visible partner in the community and workplace and a champion of community engagement, development and sustainability.
- Coordinating all city departments to ensure the efficient implementation of city council policies and directives.
- Preparing and implementing the City’s corporate strategic plan.
- Investing, researching, and preparing, either directly or through delegation, information for the development of council policies.
- Providing advice and recommendation to council on issues that affect the municipality.
- Providing administrative leadership to and from the City.
- Ensuring the development and administration of personnel policies, including the implementation of statutory rules and regulation in the areas of pay equity and municipal freedom of information.
- Ensuring the effective and efficient training of city staff.
- Recruiting high-quality staff in accordance with the human resources policies of the City.
Planning + development services department
The planning and development services department assists and advises the public, land stakeholders, government agencies, and council on matters related to land use planning and development, municipal bylaw enforcement, and animal control services.
Land use planning affects almost every aspect of life in Quinte West. It helps to determine the locations of homes, shopping facilities, industrial development, parks, schools and other essential services.
Good planning encourages public participation and leads to orderly growth and the efficient provision of services and resources.
The planning services department assists the public with proposals and applications for land development while ensuring that the Quinte West official plan and zoning bylaw are being maintained. The department is responsible for the following services:
- Planning advisory committee
- Official Plan and Zoning bylaws
- Development control
- Plans of Subdivision and condominiums
- Committee of adjustment
- Minor variances
- Severances of new lots, additions to holdings or easements
- Policy development and administration of the Official Plan
- Site plan control
- Building services
- Source water protection
- Bylaw administration and enforcement (zoning, sign and site plan control)
- Accessibility advisory committee and agricultural advisory committee
Building development services maintains building standards and inspections according to the Ontario Building Code Act and Municipal bylaws.
Building services is responsible for the following:
- Processing building permit application (building, demolition, plumbing, septic, etc.).
- Conducting inspections for compliance with minimum health, life safety, and structural sufficiency requirement as required in the Building Code Act.
- Investigating complaints related to unauthorized construction, unsafe condition or buildings.
Municipal bylaw and enforcement are responsible for enforcing the City’s zoning, parking and property standards, yard maintenance, littering, sign and noise bylaws.
Animal control in Quinte West is contracted to Quinte West Animal Control, which is responsible for enforcing the provisions of our dog licencing and control and animals (other than dogs) running at large bylaws. All complaints or concerns relating to domestic animals, including lost pets, stray animals, or nuisance pet complaints, should be directed to Quinte West Animal Control at 613-966-4483.
The cconomic development and tourism services division is responsible for special events, recreation programs, and tourism and coordinating with the user groups for the arenas and sports fields.
The City of Quinte West is pleased to provide a full range of community recreational opportunities and facilities to meet everyone’s needs, both competitive and non-competitive. Some facilities can be rented for special events such as weddings, meetings, and sports tournaments.
Fire + emergency services department
The City of Quinte West is committed to providing a safe community for all of its residents and offers the following protective services:
Corporate + financial services department
Responsible for providing administrative support services, as needed, to council and all City departments. The department carries out the City’s Clerk’s Office’s statutory duties, including preparing agendas, recording minutes, preparing bylaws, maintaining records, licensing, elections, and maintaining vital statistics. The department is also responsible for the telecommunications and information technology needs of city hall and the buildings and facilities, including the Trent Port Marina and arenas.
Responsible for performing the statutory duties of the Treasurer for the City and providing advice on fiscal, financial, and accounting matters to the Chief Administrative Officer (CAO) and Council on all statutory, operational, and custodial issues affecting the City’s finances. These duties include providing sound management of the City’s financial assets and operations, ensuring the formulation and administration of the annual operating and capital budgets, and preparing year-end reporting in conjunction with council, the Chief Administrative Officer (CAO), and the department directors.
The department’s taxation branch is responsible for managing and controlling billing and collecting property taxes and levies for the City, other agencies, and ministries.