Report issues

Report common issues such as potholes or icy sidewalks

Use this form to report issues with City public works services. If your problem requires follow-up, you will be contacted within 1 to 3 business days. Responses are sent directly to the service area responsible for the issue selected. The city staff takes all responses as information.

If you would like to make a bylaw complaint, please visit Bylaws + Enforcement

  • This includes water/sewer issues or anything else that requires attention within 24 hours
  • Drop files here or
    Accepted file types: jpg, png, gif, pdf, Max. file size: 98 MB.
    • This field is for validation purposes and should be left unchanged.

    Report an issue by phone

    Find phone numbers to report issues or contact a service area. Non-urgent issues can be reported using our online form above. 

    Report an issue by phone


    Monday to Friday,
    8:30 a.m. to 4:30 p.m.

    All other times
    Illegal parking 613-392-2841
    Noise complaints 613-392-2841
    Water or sewer problems613-392-2841 x 4901613-392-2841
    Downed trees613-392-2841 x 4912613-392-2841
    Road, sidewalk and trail issues613-392-2841 x 4912613-392-2841
    Other issues613-392-2841613-392-2841

    Call a customer service line

    These numbers have dedicated customer service staff during business hours. Check our corporate directory for a full list of phone numbers. 

    Service area

    Monday to Friday, 
    8:30 am to 4:30 pm

    Tax billing and accounts613-392-2841 x 4902
    Water billing and accounts613-392-2841 x 4909
    Planning and zoning613-392-2841 x 4907
    Building services613-392-2841 x 4904
    Bylaw and licensing613-392-2841 x 4905
    Marriages, oaths and city clerk613-392-2841 x 4429
    Mayor’s office613-392-2841 x 4431
    General inquiries 613-392-2841
    Public Works613-392-2841 x 4912

    Emergency, power outages and animal control

    Full corporate directory

    For a complete listing of phone numbers for elected officials, city departments and facilities, check our corporate directory.

    Last Updated: 2 years ago

    What Are You Looking For?

    You can use the smart search field below to find anything on the site from pages, events, documents and more. Simply start typing and the search will suggest possible results for you.