Use this form to report issues with City public works services. If your problem requires follow-up, you will be contacted within 1 to 3 business days. Responses are sent directly to the service area responsible for the issue selected. The city staff takes all responses as information.
If you would like to make a bylaw complaint, please visit Bylaws + Enforcement.
Report an issue by phone
Find phone numbers to report issues or contact a service area. Non-urgent issues can be reported using our online form above.
Report an issue by phone
| Issue | Monday to Friday, | All other times |
|---|---|---|
| Illegal parking | 613-392-2841 | |
| Noise complaints | 613-392-2841 | |
| Water or sewer problems | 613-392-2841 x 4901 | 613-392-2841 |
| Downed trees | 613-392-2841 x 4912 | 613-392-2841 |
| Road, sidewalk and trail issues | 613-392-2841 x 4912 | 613-392-2841 |
| Other issues | 613-392-2841 | 613-392-2841 |
Call a customer service line
These numbers have dedicated customer service staff during business hours. Check our corporate directory for a full list of phone numbers.
| Service area | Monday to Friday, |
|---|---|
| Tax billing and accounts | 613-392-2841 x 4902 |
| Water billing and accounts | 613-392-2841 x 4909 |
| Planning and zoning | 613-392-2841 x 4907 |
| Building services | 613-392-2841 x 4904 |
| Bylaw and licensing | 613-392-2841 x 4905 |
| Marriages, oaths and city clerk | 613-392-2841 x 4429 |
| Mayor’s office | 613-392-2841 x 4431 |
| General inquiries | 613-392-2841 |
| Public Works | 613-392-2841 x 4912 |
Emergency, power outages and animal control
- Call 911 for all emergencies related to fire, police or paramedics.
- Call HydroOne at 800-434-1235 to report a power outage
- Call Quinte Humane Society at 613-968-4673 to report urgent animal issues.
Full corporate directory
For a complete listing of phone numbers for elected officials, city departments and facilities, check our corporate directory.